Who would have thought that one day the customer would be dethroned from his long reign as king? Make way for the new ruler of business and industry, ladies and gentlemen – the employee! The status quo has been disrupted, and for good reason. How and when did companies demote their customer from his high pedestal, and replace him with one of their own? Let’s explore the essence of this radical paradigm shift, and how you can use these ideas to your advantage! Richard Branson, Virgin business legend, said it best, “Clients do not come first. Employees come first. If you take care of yourRead More →